MSB Complaints Protocol – advice for all
A complaint may be made by any professional or member of the public about the way the Boards have carried out their functions.
The MSB Complaints Protocol (issued May 2018) outlines the procedure that will be followed when a complaint is made to either MSAB or MSCB. The Protocol ensures that complaints will be dealt with appropriately, fairly, professionally and sensitively and the responsibility to safeguard and promote the welfare of children and adults will remain paramount.
Whilst the Protocol is only in respect of complaints, the Boards equally welcome any other comments or compliments about their service.
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