Communication & engagement – resources for all

Our communication and engagement activities help us ‘join the dots’ to ensure safeguarding is everyone’s business – to do this we:

knowledge-experience-creativity

What is communication and engagement?
The crossover between communication and engagement means we need to consider our audiences from both perspectives and know when to focus on communicating out and when to engage.

Communication is the exchange of ideas, information and feelings;  exchange involves giving and receiving
Communication is about connecting with people by sending them information – confidently, creatively and with a strong focus. It is about selling a message or creating understanding.
Communication can be a one-way or two-way process. Primarily it is the sharing of information. It is also about listening to and hearing what people are saying and using this to shape and continuously improve services.

Engagement is the active participation of stakeholders in the development of services and as partners in their own health and care
Engagement is about engaging the community, staff or service users in problem solving or decision making. It is focusing more on listening to what others need and then incorporating that into what we (or our partners) do – whether that is a policy, a project, business operations or the services on offer.

Engagement stakeholders may include work forces, service users (adults, children and young people), carers, voluntary sector, community representatives and the wider public.

MSB Communication & Engagement Strategy 2018/19
The Manchester Safeguarding Boards (MSB) partners are required to take a collective approach to the prevention of abuse and neglect; and to the protection of adults, young people and children in their area. Local communities, voluntary organisations, health, police, justice and social care agencies are all partners in safeguarding.

A vital aspect of achieving the objectives of the MSB is ensuring effective communication and information provision and means of engagement. Our communication and engagement strategy sets out the different ways the MSB will interact with its audiences to help achieve our aims in an organised and targeted way

The MSB aim is for all sectors of the local workforce and population to be able to recognise signs of concern about children, young people or adults; be confident about what to do if they have concerns; and be better informed about how they can help to ensure children, young people and adults stay safe.

Communication and engagement from the MSB to all audiences will add value by providing information that is:

Shared information will benefit service users and partners by providing information about how:

The MSB Communication & Engagement Strategy 2018/19 is intended to complement and support partner communication and engagement strategies and activities; and support the achievement of the MSB Business Plan objectives.

This strategy outlines the communication and engagement priorities and principles to be utilised to support the achievement of the MSB Board priorities, which include service user engagement.

We have also produced summary versions of this strategy:

Downloads on this page:

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The Manchester Safeguarding Children Board (MSCB) and the Manchester Safeguardi ...

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We need to talk about suicide: helping everyone to feel more confident to talk a...

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