Help for someone being abused or neglected

If an adult or child is in immediate danger you should ring the emergency services or contact the police on 999

If the situation does not require emergency assistance you should report your concerns to:

Manchester Contact Centre
Telephone: 0161 234 5001 (open 24 hours a day, seven days a week)
Secure email:   if you are sending sensitive information
SMS Text: 07860 003160
Online through: Sign-Video

If you are in any doubt about reporting your concerns don’t think ‘What if I’m wrong?’ think ‘What if I’m right?’

More information for practitioners

Manchester City Council and its partners have a Multi-Agency Safeguarding Hub (MASH) that screens all contacts concerning the welfare or safety of a child or adult.

The Manchester MASH operate a consultation line for partner agencies – the number is 0161 219 2895 and is available between 8.45am and 4.30pm on weekdays.

All concerns about the safety or welfare of a child, young person or adult must go through the Manchester Contact Centre.

The Adult’s MASH, Children’s MASH and the Contact Centre are based in Bridgewater House on Whitworth Street, Manchester.


PLEASE DO NOT EMAIL A REFERRAL TO THE MSB INBOX – this may result in a delay in your referral reaching the correct team.

Early Help Practitioner Zone
Guidance and resources for practitioners, including the Early Help Assessment Form and Levels of Need Framework; and how to contact the Early Help Hubs  can be found in the Early Help Practitioner Zone on the MCC website Help & Support Manchester

Practitioners can find the full list of forms in our resource hub – this includes a link to allegations management, SAR referrals and SCR referrals.

More advice for the public

Remember – Safeguarding is Everyone’s Business!
For more information visit the Manchester City Council website

Help & Support Manchester
Details of services, opportunities, advice and guidance to help you and your family improve your lives can be found on the MCC website Help & Support Manchester at

Need more help for children or young people?

Visit or call the NSPCC helpline on 0808 800 5000 (free 24 hour service) or email if you have concerns or are worried about a child.

Call Childline on 0800 1111 (free 24 hour service) or visit if you are under 19 and are experiencing feelings of stress, anxiety; or if you are lonely or down and need someone to talk to.

Need more help for adults?

Visit  or call the Action on Elder Abuse helpline on 0800 8808 8141 for information, advice and support for victims and others who are concerned about or have witnessed abuse, neglect or financial exploitation.

Visit the Care Quality Commission website  for information about services.

Still not sure if you should contact someone?

If you are worried that a child, young person or adult is being affected by:

  • domestic violence and abuse – this can be verbal, financial, emotional, mental cruelty or control
  • an abusive or exploitative relationship
  • behaviour, emotional wellbeing or mental health issues
  • alcohol and/or substance misuse
  • bereavement or separation
  • a forced marriage
  • honour based violence
  • radicalisation or extremism
  • female genital mutilation (FGM)
  • abuse or neglect in care such as a care or nursing home or through care at
  • abuse or neglect in an NHS setting such as a hospital or medical practice
  • hate crime – this can be experienced due to ethnicity, skin colour, religion, sexual orientation.

Manchester City Council can signpost you onto services that could support you, your family or someone you care about through the challenges you face – visit for more information.

NSPCC Whistleblowing advice line for professionals

This advice line is for anyone concerned about how child protection issues are being handled in their own or another organisation – call on tele: 0800 028 0285 or email  or visit their website

Got a question?

Use our quick Q+A to find commonly asked quesitons.

Can’t find what you are looking for?

View our resources page

Latest News and Training & Events

We try to keep our newsfeed as up to date as possible and feature items of interest to practitioners and volunteers across our partnerships




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