Help for someone being abused or neglected
If an adult or child is in immediate danger you should ring the emergency services or contact the police on 999
If the situation does not require emergency assistance you should report your concerns to:
Manchester Contact Centre
Telephone: 0161 234 5001 (open 24 hours a day, seven days a week)
Secure email: email@example.com if you are sending sensitive information
SMS Text: 07860 003160
Online through: Sign-Video
If you are in any doubt about reporting your concerns don’t think ‘What if I’m wrong?’ think ‘What if I’m right?’
More information for practitioners
Manchester City Council and its partners have a Multi-Agency Safeguarding Hub (MASH) that screens all contacts concerning the welfare or safety of a child or adult.
The Manchester MASH operate a consultation line for partner agencies – the number is 0161 219 2895 and is available between 8.45am and 4.30pm on weekdays.
All concerns about the safety or welfare of a child, young person or adult must go through the Manchester Contact Centre.
The Adult’s MASH, Children’s MASH and the Contact Centre are based in Bridgewater House on Whitworth Street, Manchester.
Referrals for adults
Adults Practitioners should complete the online form available on the MCC website
Referrals for children & families
From 12 noon on Tuesday, 26th March Children’s Services will host a quicker and more effective system to replace written requests for children’s social work intervention when practitioners have identified a child in need of help, support or protection.
Instead of making a written request, all practitioners need to do is ring 0161 234 5001 and they will get through to specialist social care and early help staff.
Practitioners will be able to discuss their request promptly, efficiently and securely – and will be able to access social work advice and guidance about the next steps and the right option for the child and their family.
Practitioners calling the service can help to make the most of the conversation by having the following details ready:
- the child’s presenting needs
- what they or their service have already done or where they have accessed support
- ensuring that they have consent from the family to talk to Children’s Services.
Other points to note:
- during the transition period the service will still act on written referrals to ensure continuity of support
- this new telephone referral service is for practitioners only
- the changes do not affect the public – it will be business as usual
- these changes are only for children’s referrals.
Early Help Practitioner Zone
Guidance and resources for practitioners, including the Early Help Assessment Form and Levels of Need Framework; and how to contact the Early Help Hubs can be found in the Early Help Practitioner Zone on the MCC website at Help & Support Manchester
PLEASE DO NOT CONTACT THE BUSINESS UNIT OR EMAIL ANY FORM OF REFERRAL TO THE MSB INBOX – this may result in a delay in your referral reaching the correct team.
More advice for the public
For more information visit the Manchester City Council website at www.manchester.gov.uk
Help & Support Manchester
Details of services, opportunities, advice and guidance to help you and your family improve your lives can be found on the MCC website Help & Support Manchester at hsm.manchester.gov.uk
Crimestoppers is an independent charity that works with police forces throughout the UK that people can use to pass on information about a crime anonymously.
- call 0800 555 111 (24 hours a day and 7 days a week)
- anonymous online reporting form
- you don’t have to give them your name or any personal information; calls are not recorded and cannot be traced.
Need more help for children or young people?
Call Childline on 0800 1111 (free 24 hour service) or visit their website www.childline.org.uk if you are under 19 and are experiencing feelings of stress, anxiety; or if you are lonely or down and need someone to talk to.
Need more help for adults?
Visit the Care Quality Commission website at www.cqc.org.uk for information about adult services.
Still not sure if you should contact someone?
- domestic violence and abuse – this can be verbal, financial, emotional, coercion or control
- an abusive or exploitative relationship
- behavioural, emotional well-being or mental health issues
- alcohol or substance misuse
- bereavement or separation
- a forced marriage
- so called honour based violence
- radicalisation or extremism
- female genital mutilation (FGM)
- abuse or neglect in care such as a care or nursing home or through care at home
- abuse or neglect in a health setting such as a hospital or medical practice
- hate crime due to ethnicity, skin colour, religion, sexual orientation.
Manchester City Council can signpost you onto services that could support you, your family or someone you care about through the challenges you face – visit their website at www.manchester.gov.uk for more information.