Help for someone being abused or neglected
If an adult or child is in immediate danger you should ring the emergency services or contact the police on 999
If the situation does not require emergency assistance you should report your concerns to:
Manchester Contact Centre
Telephone: 0161 234 5001 (open 24 hours a day, seven days a week)
Secure email: firstname.lastname@example.org if you are sending sensitive information
SMS Text: 07860 003160
Online through: Sign-Video
If you are in any doubt about reporting your concerns don’t think ‘What if I’m wrong?’ think ‘What if I’m right?’
More information for practitioners
The Manchester MASH operate a consultation line for partner agencies – the number is 0161 219 2895 and is available between 8.45am and 4.30pm on weekdays.
All concerns about the safety or welfare of a child, young person or adult must go through the Manchester Contact Centre.
The Adult’s MASH, Children’s MASH and the Contact Centre are based in Bridgewater House on Whitworth Street, Manchester.
- Children & Families practitioners should complete the request for social work support (referral form )
- Adults Practitioners should complete the online form available on the MCC website secure.manchester.gov.uk
PLEASE DO NOT EMAIL A REFERRAL TO THE MSB INBOX – this may result in a delay in your referral reaching the correct team.
Early Help Practitioner Zone
Guidance and resources for practitioners, including the Early Help Assessment Form and Levels of Need Framework; and how to contact the Early Help Hubs can be found in the Early Help Practitioner Zone on the MCC website Help & Support Manchester hsm.manchester.gov.uk
More advice for the public
Remember – Safeguarding is Everyone’s Business!
For more information visit the Manchester City Council website www.manchester.gov.uk
Help & Support Manchester
Details of services, opportunities, advice and guidance to help you and your family improve your lives can be found on the MCC website Help & Support Manchester at hsm.manchester.gov.uk
Need more help for children or young people?
Call Childline on 0800 1111 (free 24 hour service) or visit www.childline.org.uk if you are under 19 and are experiencing feelings of stress, anxiety; or if you are lonely or down and need someone to talk to.
Need more help for adults?
Visit the Care Quality Commission website www.cqc.org.uk for information about services.
Still not sure if you should contact someone?
- domestic violence and abuse – this can be verbal, financial, emotional, mental cruelty or control
- an abusive or exploitative relationship
- behaviour, emotional wellbeing or mental health issues
- alcohol and/or substance misuse
- bereavement or separation
- a forced marriage
- honour based violence
- radicalisation or extremism
- female genital mutilation (FGM)
- abuse or neglect in care such as a care or nursing home or through care at
- abuse or neglect in an NHS setting such as a hospital or medical practice
- hate crime – this can be experienced due to ethnicity, skin colour, religion, sexual orientation.
Manchester City Council can signpost you onto services that could support you, your family or someone you care about through the challenges you face – visit www.manchester.gov.uk for more information.