Concerned?

Manchester City Council and its partners have a Multi-Agency Safeguarding Hub (MASH) that screens all contacts concerning the welfare or safety of a child or adult.

The Manchester MASH operate a consultation line for partner agencies – the number is 0161 219 2895 and is available between 8.45am and 4.30pm on weekdays.

All concerns about the safety or welfare of a child, young person or adult must go through the Manchester Contact Centre.

The Adult’s MASH, Children’s MASH and the Contact Centre are based in Bridgewater House on Whitworth Street, Manchester.

Referrals:

• Children & Families practitioners should complete the request for social work support (referral form )
• Adults Practitioners should complete the online form available on the MCC website secure.manchester.gov.uk

PLEASE DO NOT EMAIL A REFERRAL TO THE MSB INBOX – this may result in a delay in your referral reaching the correct team.

Early Help Practitioner Zone
Guidance and resources for practitioners, including the Early Help Assessment Form and Levels of Need Framework; and how to contact the Early Help Hubs  can be found in the Early Help Practitioner Zone on the MCC website Help & Support Manchester hsm.manchester.gov.uk

Practitioners can find the full list of forms in our resource hub – this includes a link to allegations management, SAR referrals and SCR referrals.

Remember – Safeguarding is Everyone’s Business!
For more information visit the Manchester City Council website www.manchester.gov.uk

Help & Support Manchester
Details of services, opportunities, advice and guidance to help you and your family improve your lives can be found on the MCC website Help & Support Manchester at hsm.manchester.gov.uk

Visit www.nspcc.org.uk or call the NSPCC helpline on 0808 800 5000 (free 24 hour service) or email help@nspcc.org.uk if you have concerns or are worried about a child.

Call Childline on 0800 1111 (free 24 hour service) or visit www.childline.org.uk if you are under 19 and are experiencing feelings of stress, anxiety; or if you are lonely or down and need someone to talk to.

Visit  elderabuse.org.uk  or call the Action on Elder Abuse helpline on 0800 8808 8141 for information, advice and support for victims and others who are concerned about or have witnessed abuse, neglect or financial exploitation.

Visit the Care Quality Commission website www.cqc.org.uk  for information about services.

If you are worried that a child, young person or adult is being affected by:

• domestic violence and abuse – this can be verbal, financial, emotional, mental cruelty or control
• an abusive or exploitative relationship
• behaviour, emotional wellbeing or mental health issues
• alcohol and/or substance misuse
• bereavement or separation
• a forced marriage
• honour based violence
• radicalisation or extremism
• female genital mutilation (FGM)
• abuse or neglect in care such as a care or nursing home or through care at
  home
• abuse or neglect in an NHS setting such as a hospital or medical practice
• hate crime – this can be experienced due to ethnicity, skin colour, religion, sexual orientation.

Manchester City Council can signpost you onto services that could support you, your family or someone you care about through the challenges you face – visit  www.manchester.gov.uk for more information.

This advice line is for anyone concerned about how child protection issues are being handled in their own or another organisation – call on tele: 0800 028 0285 or email help@nspcc.org.uk  or visit their website www.nspcc.org.uk/whistleblowing-advice-line